<\/span><\/h3>\n\n\n\nSurveyMonkey is one of the well-known NPS survey software in the market to measure customer satisfaction. It has made a name for itself in surveys, and it has built that reputation over the years. With SurveyMonkey, you can easily create surveys, quizzes, and polls for any audience. It gives several ways to customize your surveys as well as allows you to duplicate previous surveys.<\/p>\n\n\n\nIn the free version of SurveyMonkey, several great features make it a good choice for trial. It has valuable capabilities to collect and analyze data. Additionally, SurveyMonkey has an easy-to-use user interface, which provides a convenient tool for your basic survey needs when used with the mobile app. <\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\nMulti-Channel Surveys: You can gather feedback through a web link, email, mobile chat, social media, and more.<\/li>\n\n\n\n Analytics: You can automatically analyze your results and get insights into your survey data<\/li>\n\n\n\n Integration: You can integrate your data with your favorite app.<\/li>\n<\/ul>\n\n\n\nPricing<\/h4>\n\n\n\n SurveyMonkey has three pricing tiers, differentiated by the features available. The Team Advantage tier is priced at $25 per user per month with 10,000 responses per year, and the Team Premier tier is priced at $75 per user per month with 15,000 responses per year. The price is not disclosed on their website for the Enterprise option, so you will have to contact SurveyMonkey’s sales team. <\/p>\n\n\n\n
<\/span>2. Qualtrics <\/strong><\/span><\/h3>\n\n\n\nQualtrics is a well-designed and user-friendly NPS tool that is versatile and easy to program. With Qualtrics, you can manage complex surveys that are mobile-friendly as well. Qualtrics also allows the programming of advanced conditional logic and allows the data to be exported into different formats and reports. <\/p>\n\n\n\nAdditionally, Qualtrics makes it easy to design and distribute surveys for users with no experience in NPS software. It also makes it easy for companies to incorporate customer feedback into every decision and respond to feedback in the customer journey. <\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\nPredictive analysis:<\/strong> NPS data can be combined with operational data to analyze customer behavior and identify customers at risk of churn.<\/li>\n\n\n\nPowerful analytics: <\/strong>Flexible role-based dashboards and reporting can help reach the data to the right people to improve customer experience.<\/li>\n\n\n\nAutomation:<\/strong> In the Qualtrics platform, you can run relational and transactional NPS surveys with the content and workflow wholly automated and customized according to the industry.<\/li>\n<\/ul>\n\n\n\nPricing<\/h4>\n\n\n\n You will have to reach out to the Qualtrics team for pricing-related queries, as their website does not disclose the price.<\/p>\n\n\n\n
<\/span>3. AskNicely<\/strong><\/span><\/h3>\n\n\n\nAsk Nicely is an easy-to-use cloud-based NPS software tool that can help your business create NPS surveys, collect feedback in real-time, and measure customer satisfaction. <\/p>\n\n\n\nKey Features<\/h4>\n\n\n\n\nCustomizable surveys: <\/strong>Surveys can be customized with branding, color schemes, etc. You can also customize the survey questions based on customer responses. <\/li>\n\n\n\nIntegrations: <\/strong>Ask Nicely supports integrations with CRM software and third-party software.<\/li>\n\n\n\nAutomation:<\/strong> Automated workflows can be set up to send surveys to customers in specific periods or after transactions. <\/li>\n\n\n\nChannels: <\/strong>Ask Nicely supports Email, In-App, Intercom, and SMS channels.<\/li>\n\n\n\nAnalytics Dashboard: <\/strong>Ask Nicely has an analytics dashboard to segment your customer data and get to the metrics that matter.<\/li>\n\n\n\nCustomer Support:<\/strong> The customer support of Ask Nicely is stellar, and this is a definite plus.<\/li>\n<\/ul>\n\n\n\nPricing<\/h4>\n\n\n\n For pricing-related queries, reach out to the Ask Nicely sales team as the price is not disclosed on their website.<\/p>\n\n\n\n
<\/span>4. Retently<\/strong><\/span><\/h3>\n\n\n\nRetently is a well-designed NPS software tool with a clean user interface and a great customer experience. <\/p>\n\n\n\nKey Features<\/h4>\n\n\n\n\nCustomizable surveys: <\/strong>The surveys can be customized according to your background, colors, font, and logo. You can also customize the questions of your survey. <\/li>\n\n\n\nMulti-Channel Support: <\/strong>Retently supports Email, In-App, Intercom channels.<\/li>\n\n\n\nCampaigns: <\/strong>Retently allows you to set up relational and transactional campaigns based on the customer segments and customer life cycle.<\/li>\n\n\n\nAutomation: <\/strong>Retently allows you to automate your workflows, making it easy to converse with customers based on their responses.<\/li>\n\n\n\nCustomer Support:<\/strong> Retently offers 24-hour customer support to help you with issues.<\/li>\n<\/ul>\n\n\n\nPricing<\/h4>\n\n\n\n Retently has three pricing tiers, differentiated by the features available. The Essential tier is priced at $79 per month for 10,000 monthly surveys and three user seats, and the Professional tier is priced at $279 per month for 10,000 monthly surveys and ten user seats. The Ultimate tier is priced at $479 for 20,000 monthly surveys and 20 user seats. For the Enterprise tier pricing, reach out to the Retently sales team as the price is not disclosed on their website. Retently has a 7-day free trial as well. <\/p>\n\n\n\n
<\/span>5. Delighted<\/strong><\/span><\/h3>\n\n\n\nDelighted, which Qualtrics acquired, is one of the NPS survey tools that offer a great user experience with an easy-to-use design. <\/p>\n\n\n\nKey Features<\/h4>\n\n\n\n\nMulti-channel surveys: <\/strong>Delighted supports Email, SMS, and Web and Link NPS survey channels.<\/li>\n\n\n\nCustomizable surveys:<\/strong> Delighted supports customization of surveys including languages, branding, look and feel, domain, etc.<\/li>\n\n\n\nIntegrations:<\/strong> Delighted can be integrated seamlessly to support your workflows into software such as Slack, Zapier, HubSpot, and much more.<\/li>\n\n\n\nAnalytics and Reporting: <\/strong>Delighted offers sophisticated analytics and reporting features such as real-time feedback, segmentation of your survey responses, comparison of responses across segments, visualization of responses, and presentation and filtering options in a dashboard format. It also displays trends and AI analysis of text in your NPS responses. Additionally, Delighted benchmarks your NPS score against 20 competitors in the industry. <\/li>\n\n\n\nTeam collaboration: <\/strong>Delighted allows you to add unlimited team members, take notes, get real-time response alerts, and subscribe to trends through email.<\/li>\n\n\n\nCustomer support: <\/strong>Delighted has an excellent customer support team that can walk you through problems you encounter while setting up the software. <\/li>\n\n\n\nSecurity:<\/strong> Delighted has top-notch security features, making it one of the best NPS survey tools. <\/li>\n<\/ul>\n\n\n\nPricing<\/h4>\n\n\n\n Delighted has three pricing tiers, differentiated by the features available: the free tier with 1000 monthly surveys and the premium tier, priced at $224 per month for 10,000 surveys. The Premium Plus option is priced at $449 per month for 20,000 monthly surveys. Contact Delighted’s sales team for the enterprise pricing as the pricing is not disclosed on their website. <\/p>\n\n\n\n
<\/span>6.<\/strong> Nicereply<\/strong><\/span><\/h3>\n\n\n\nNicereply is one of the NPS survey tools, another popular choice that made it to our best NPS software list. Nicereply is a licensed vendor approved by Bain Company, the NPS survey’s inventor. <\/p>\n\n\n\nKey Features<\/h4>\n\n\n\n\nAutomated surveys:<\/strong> With this NPS solution, you can set up your NPS campaigns on a one-time or a regular cadence.<\/li>\n\n\n\nCustomizable surveys: <\/strong>Nicereply allows you to customize your branding, color theme, language, domain. It also allows you to customize the number of surveys a customer can receive.<\/li>\n\n\n\nIntegrations:<\/strong> Nicereply integrates with several popular third-party software, including Zendesk, Salesforce, and more.<\/li>\n\n\n\nAnalytics: <\/strong>Nicereply offers reports of NPS activity in a dashboard view as well as comparisons to the previous periods, visualizations, and trend charts of your NPS data. You can view the data at a granular level, and you can view the real-time feed as well. It allows you to set goals and a leaderboard across your teams. Additionally, Nicereply offers competitive benchmarks for up to 10 competitors.<\/li>\n\n\n\nCustomer support:<\/strong> You get a dedicated account manager to help you with any issues. Billing: Nicereply offers flexibility in billing, where you only pay for surveys that customers responded to. It also gives you the flexibility to change your plans at any time.<\/li>\n<\/ul>\n\n\n\nPricing<\/h4>\n\n\n\n Nicereply has four pricing tiers, differentiated by the features available. The Mini tier is priced at $39 per month with 100 monthly responses, the Start tier is priced at $79 per month for 250 responses, the Grow tier is priced at $159 per month for 1000 monthly responses, and the Business tier is priced at $239 per month for 2500 monthly responses. For Enterprise pricing, you should reach out to the Nicereply sales team. Nicereply also has a 14-day free trial of their options. <\/p>\n\n\n\n
<\/span>7. Promoter.io<\/strong><\/span><\/h3>\n\n\n\nPromoter.io, one of the NPS survey tools popular among well-known brands, is a reliable and effective solution for sending NPS surveys, gathering customer feedback, and getting actionable insights. It is a simple and easy to use NPS survey tool.<\/p>\n\n\n\nKey Features<\/h4>\n\n\n\n\nAbility to set up NPS Campaigns: <\/strong>You can set up brand-focused surveys that follow the customer life cycle and set up recurring or lifecycle surveys. <\/li>\n\n\n\nCustomer segmentation: <\/strong>You can segment your customers and send NPS surveys to these customer segments.<\/li>\n\n\n\nCustomization: <\/strong>Your surveys can be customized in over 27 languages. <\/li>\n\n\n\nAnalytics: <\/strong>APromoter.io offers a powerful dashboard where you can view historical and current customer sentiment. You can track customer engagement and view detailed NPS statistics. <\/li>\n\n\n\nIntegration: <\/strong>Promoter.io integrates with popular apps such as Zapier, Slack, Salesforce, and more.<\/li>\n<\/ul>\n\n\n\nPricing<\/h4>\n\n\n\n Promoter.io has the following pricing tiers. It charges $0 for 100 monthly surveys, $100 for 10,000 monthly surveys, $150 for 50,000 monthly surveys, and $225 for 100,000 monthly surveys. Promoter.io also offers a 14-day free trial.<\/p>\n\n\n\n
<\/span>8. SurveySparrow<\/strong><\/span><\/h3>\n\n\n\nSurveySparrow is one of the NPS survey tools trusted by some of the most popular brands, is one of the best NPS software solutions available. You can create highly engaging, mobile-first, and recurring surveys with SurveySparrow. SurveySparrow has a conversational interface, allowing users to create and share surveys that offer a chat-like experience.<\/p>\n\n\n\nWith the Recurring Surveys feature, you can send surveys regularly and gauge your customer’s pulse. The conversational interface of SurveySparrow leads to higher completion rates. Furthermore, SurveySparrow offers an intuitive user interface.<\/p>\n\n\n\n
Key Features <\/h4>\n\n\n\n\nOmni-channel surveys: <\/strong>This solution supports NPS surveys in several channels, including Email, Weblink, QR Code, SMS, Social, and more. <\/li>\n\n\n\nVisual workflows and automation:<\/strong> This feature allows you to customize your workflows and automate your surveys. <\/li>\n\n\n\nAnalytics:<\/strong> Real-time reports and advanced reporting help you identify patterns and predict trends. The advanced filters allow you to dive deep into the data. <\/li>\n\n\n\nCustomizable surveys: <\/strong>This solution allows you to customize your surveys and keep your brand identity through your logo, domain, email, etc. <\/li>\n\n\n\nIntegration: <\/strong>SurveySparrow supports numerous integrations to your ecosystem, allowing you to optimize your workflow. <\/li>\n\n\n\nCustomer Support: <\/strong>Customer support is available 24\/7 on chat and email.<\/li>\n<\/ul>\n\n\n\nPricing<\/h4>\n\n\n\n SurveySparrow has four pricing tiers, differentiated by the features available. The free tier is $0 and has 100 monthly responses, and the NPS Basic tier is priced at $99 per month with 1,000 monthly responses. The NPS Premium tier is priced at $299 per month with 10,000 monthly responses. For the Enterprise tier, you have to reach out to their sales team for more than 30,000 monthly responses. SurveySparrow has a 14-day free trial of their options. <\/p>\n\n\n\n
<\/span>9.<\/strong> InMoment<\/strong><\/span><\/h3>\n\n\n\nInMoment, formerly known as Wootric, is one of the most popular tools for providing NPS feedback surveys at scale to thousands of customers. InMoment is a powerful platform with a simple and easy-to-use interface, which allows you to have rich customer insights and take actionable steps against them.<\/p>\n\n\n\nCustomer experience monitoring is integrated into the system to provide insights to better anticipate and prevent customer churn.<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\nActive listening<\/li>\n\n\n\n Voice of the Customer (VoC)<\/li>\n\n\n\n Fast video transcription<\/li>\n\n\n\n Omni-channel surveys: <\/strong>This solution allows you to conduct surveys in several channels, including email, web, mobile, and SMS, with real-time score updates every time you receive a response.<\/li>\n\n\n\nAnalytics:<\/strong> InMoment allows you to monitor and analyze the sentiments expressed by your consumers in reviews and on social media. <\/li>\n\n\n\nFeedback management:<\/strong> Segmentation, custom reports, tagging, and dashboards<\/li>\n\n\n\nFeedback analysis:<\/strong> sentiment analysis, NPS\/CSAT Scoring, thematic analysis<\/li>\n\n\n\nFeedback sources:<\/strong> Social media, online reviews, surveys, customer service channels<\/li>\n<\/ul>\n\n\n\nPricing<\/h4>\n\n\n\n You will have to reach out to the InMoment team for pricing-related queries, as the pricing is not disclosed on their website.<\/p>\n\n\n\n
<\/span>10.<\/strong> SurveySensum<\/strong><\/span><\/h3>\n\n\n\nThe SurveySensum platform allows businesses to utilize customer feedback information to improve customer experience. The tool aids in selecting when to begin an NPS survey, what questions to ask, how to analyze results from the NPS survey, and which actions to prioritize for you to focus on your company’s and customer experience goals.<\/p>\n\n\n\nWith SurveySensum, you can examine data in real-time with journey-based dashboards and uncover the client’s sentiment through a sentiment analysis feature that identifies emerging complaints. You’ll know precisely what to work on if you monitor consumer sentiment and get notification alerts. <\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\nCustomizable templates: <\/strong>Ready to use, customizable templates with automatic dashboards for response analysis<\/li>\n\n\n\nOmnichannel feedback: To<\/strong> effectively analyze your customer conversations across multiple channels, you must have a comprehensive view of your consumers. You can collect customer feedback over email, mobile, etc.<\/li>\n\n\n\nUnderstand customer feedback –<\/strong> Leverage AI to get further insight into feedback and determine what your consumers want and why.<\/li>\n\n\n\nUnderstand the Voice of Your Customer –<\/strong> Without the appropriate analysis, customer feedback is meaningless. SurveySensum’s AI-powered text and sentiment analysis software aids in the discovery of hidden value in your customer feedback.<\/li>\n\n\n\nIntegration –<\/strong> This allows you to connect your NPS®, CSAT, and CES data with your existing CRM system to get critical customer insights.<\/li>\n<\/ul>\n\n\n\nPricing<\/h4>\n\n\n\n SurveySensum prices its basic package at $0 a month for 100 monthly responses, the starter package at $34.30 per month for 2000 monthly responses, and the professional package at $139.3 per month for 10,000 monthly responses.<\/p>\n\n\n\n
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